Legal notice

Seller Information
Business Name: LUPA
Representative: Hibiki Ichihara
Address: Maison Felice Room 101, 1-1-27 Yanaka, Taito-ku, Tokyo 110-0001, Japan
Email: worldwide.translater@gmail.com
Support Hours: Mon–Fri, 10:00–17:00 JST
(Excluding weekends and public holidays)
※ Emails are accepted 24/7, 
but replies may take 1–2 business days.

Pricing
All prices are listed on each product page
and include applicable taxes.

Shipping
Free worldwide shipping.
※ Shipping costs are included in the product price.
International direct shipping applies.

Additional Fees
None beyond the listed product price.

Delivery Time
Orders are typically delivered within
10–21 business days after payment confirmation.
※ Delivery times may vary depending on 
customs clearance and international shipping conditions.

Payment Methods & Timing
Accepted methods:
Credit cards (Visa, Mastercard, 
American Express, JCB),
Apple Pay, Google Pay
Payment is charged at the time 
of order confirmation.

Returns
Return requests must be made 
within 7 days of delivery.
※ Returns are only accepted for 
defective or incorrect items.
Change-of-mind returns (wrong size, 
different from expectations, etc.) 
are not accepted.

Refund Policy
Full refunds or replacements are provided 
in the following cases:
・Item received differs from what was ordered
・Item has initial defects (damage, malfunction, etc.)
Refunds are not provided for 
customer-related reasons such as 
size issues or aesthetic preferences.

Return Shipping
If a return is due to a defective 
or incorrectly shipped item,
LUPA will cover the return shipping cost.