Privacy policy

Last Updated: March 3, 2026

LUPA operates this store and website 
(including all related information, content, 
features, tools, products and services) 
to provide you with a curated shopping 
experience (the "Service"). LUPA is 
powered by Shopify, which enables us 
to provide the Service. This Privacy Policy 
describes how we collect, use, and disclose 
your personal information when you visit, 
use, or make purchases through the Service, 
or otherwise contact us. In the event of 
any conflict between our Terms of Service 
and this Privacy Policy, this Privacy Policy 
shall govern with respect to the collection, 
processing, and disclosure of personal 
information.

Please read this Privacy Policy carefully. 
By accessing or using the Service, you 
acknowledge that you have read this 
Privacy Policy and understand how we 
collect, use, and disclose your information.

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PERSONAL INFORMATION WE COLLECT

"Personal information" refers to information 
that identifies or can reasonably be linked 
to you or another individual. It does not 
include anonymized or de-identified information. 
Depending on how you use the Service, 
your location, and applicable law, we may 
collect or process the following categories 
of personal information:

Contact Information
Name, address, billing address, 
shipping address, phone number, 
and email address.

Financial Information
Credit/debit card numbers, bank account 
numbers, payment details, transaction 
details, payment method, payment 
confirmation, and other payment-related 
information.

Account Information
Username, password, security questions, 
preferences, and settings.

Transaction Information
Products viewed, added to cart or wishlist, 
purchased, returned, exchanged, or cancelled, 
and past transaction history.

Communications
Information contained in communications 
with us, such as customer support inquiries.

Device Information
Information about your device, browser, 
and network connection, including IP address 
and other unique identifiers.

Usage Information
Information about your interactions with 
the Service, including how and when you 
access and navigate the Service.

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SOURCES OF PERSONAL INFORMATION

We may collect personal information from 
the following sources:

Directly from you
When you create an account, visit or use 
the Service, contact us, or otherwise 
provide your information.

Automatically through the Service
From your device when you use our 
products or services or visit our website, 
and through cookies and similar technologies.

From our service providers
When we engage third parties to provide 
certain services or to collect or process 
personal information on our behalf.

From our partners and other third parties

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HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us 
and the services you use, we may use 
your personal information for the 
following purposes:

Providing, Customizing & Improving the Service
To fulfill our contract with you, process 
payments, fulfill orders, remember your 
preferences, send account-related 
notifications, process purchases/returns/
exchanges, create and maintain your 
account, arrange delivery, facilitate 
returns and exchanges, enable reviews, 
and provide a personalized shopping 
experience including product recommendations.

Marketing & Advertising
To send you marketing, promotional, 
and advertising communications via email, 
text message, or mail, and to display 
targeted ads on the Service and other 
websites based on your purchase history 
and browsing behavior.

Security & Fraud Prevention
To authenticate your account, ensure 
secure payments and shopping, detect 
and respond to potentially fraudulent, 
unauthorized, illegal, or malicious activity, 
and maintain the safety and security 
of the Service.

Communicating with You
To provide customer support, respond 
promptly to your inquiries, and maintain 
our business relationship with you.

Legal Compliance
To comply with applicable laws, respond 
to lawful legal processes (including from 
law enforcement and government agencies), 
participate in legal proceedings, and 
investigate and enforce our Terms of 
Service and policies.

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HOW WE DISCLOSE YOUR PERSONAL INFORMATION

In certain circumstances, we may disclose 
your personal information to third parties 
for legitimate purposes, including:

Shopify and vendors or third parties that 
provide services on our behalf (e.g., IT 
management, payment processing, data 
analytics, customer support, cloud storage, 
fulfillment, and shipping).

Business and marketing partners that 
provide marketing services and deliver 
advertisements to you. For example, we 
use Shopify to support personalized 
advertising in connection with third-party 
services based on your online activity 
across various merchants and websites. 
Our business and marketing partners use 
your information in accordance with 
their own privacy policies.

When you direct, request, or consent 
to the disclosure of your information 
to third parties (e.g., for product shipping 
or use of social media widgets or login 
integrations).

Our affiliates or other companies within 
our corporate group.

In connection with business transactions 
such as mergers or bankruptcy, to comply 
with legal obligations (including responding 
to subpoenas, search warrants, and similar 
requests), to enforce our Terms of Service 
and policies, and to protect the rights 
of the Service, our company, our users, 
and others.

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OUR RELATIONSHIP WITH SHOPIFY

The Service is hosted by Shopify, which 
collects and processes personal information 
related to your access and use of the 
Service in order to provide and improve 
services to you. Information you submit 
through the Service may be transmitted 
and shared with Shopify and third parties, 
which may be located outside your country 
of residence. We also use certain Shopify 
enhanced features that incorporate data 
from your interactions with our store, 
other merchants, and Shopify. To provide 
these features, Shopify may use personal 
information collected from your interactions 
with our store, other merchants, and Shopify. 
In such cases, Shopify is responsible for 
the processing of your personal information 
and will handle requests to exercise your 
rights regarding such processing.

To learn more about how Shopify uses 
your personal information and the rights 
you may have, please visit:
Shopify Consumer Privacy Policy
To exercise your rights regarding data 
processed by Shopify, please visit:
Shopify Privacy Portal

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THIRD-PARTY WEBSITES AND LINKS

The Service may contain links to websites 
or online platforms operated by third parties. 
If you follow links to sites not affiliated 
with or controlled by us, please review 
their privacy and security policies and 
other terms of use. We are not responsible 
for the privacy or security of such sites 
or the accuracy, completeness, or 
reliability of information found there. 
Information you provide in public or 
semi-public venues (such as social 
networking platforms) may be viewed 
by other users of the Service or those 
third-party platforms without restriction.

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CHILDREN'S DATA

The Service is not directed at children, 
and we do not intentionally collect 
personal information from minors under 
the applicable age of majority in your 
jurisdiction. If your child has provided 
us with personal information and you 
are their parent or guardian, please 
contact us using the information below 
to request deletion. As of the effective 
date of this Privacy Policy, we have no 
actual knowledge that we have "shared" 
or "sold" personal information of 
individuals under 16 years of age.

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SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures 
are perfect or impenetrable, and we cannot 
guarantee "perfect security." Information 
you transmit to us may not be secure 
during transmission. We recommend 
avoiding unsecured communication 
channels when sending sensitive information.

The retention period for your personal 
information varies depending on factors 
such as maintaining your account, 
providing the Service, complying with 
legal obligations, resolving disputes, 
and enforcing applicable agreements 
and policies.

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YOUR RIGHTS AND CHOICES

Depending on your location, you may 
have some or all of the following rights 
regarding your personal information. 
These rights are not absolute, may only 
apply in certain circumstances, and we 
may decline your request where permitted 
by law.

Right to Access / Right to Know
You may request access to the personal 
information we hold about you.

Right to Deletion
You may request that we delete the 
personal information we hold about you.

Right to Correction
You may request that we correct 
inaccurate personal information 
we hold about you.

Right to Data Portability
You may have the right to receive a 
copy of your personal information and, 
in certain circumstances, to request 
that it be transferred to a third party.

Managing Communication Preferences
If we send you promotional emails, 
you may opt out at any time using 
the unsubscribe option in the email. 
Even after opting out, we may still 
send you non-promotional communications 
such as important notices about your 
account or orders.

To exercise these rights, please contact 
us using the information below or as 
directed within the Service. For more 
information about how Shopify uses 
your personal information and your 
rights regarding data processed by 
Shopify, please visit:
https://privacy.shopify.com/en

We will not discriminate against you 
for exercising any of these rights. 
Where permitted or required by law, 
we may verify your identity before 
processing your request. You may 
designate an authorized agent to 
exercise rights on your behalf, provided 
they submit proof of authorization and 
we may still verify your identity directly.

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COMPLAINTS

If you have concerns about how we 
handle your personal information, 
please contact us using the information 
below. Depending on your location, 
you may have the right to appeal 
our decisions or lodge a complaint 
with your local data protection authority.

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INTERNATIONAL TRANSFERS

Please note that your personal information 
may be transferred, stored, and processed 
outside your country of residence.

When we transfer personal information 
outside the European Economic Area (EEA) 
or the United Kingdom, we rely on 
recognized transfer mechanisms such 
as the European Commission's Standard 
Contractual Clauses or equivalent 
instruments issued by the relevant 
UK authority, unless the destination 
country has been deemed to provide 
an adequate level of protection.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from 
time to time for operational, legal, or 
regulatory reasons. The revised policy 
will be posted on this website with an 
updated "Last Updated" date, and we 
will provide notice as required by 
applicable law.

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CONTACT US

If you have questions about our privacy 
practices or this Privacy Policy, or if 
you wish to exercise your rights, 
please contact us by email at:
worldwide.translater@gmail.com